Old Cottage, Lisvane

I feel compelled to write a review, based on what I can!

Thought I would go for a nice lunch at what appeared to be a nice pub on a Monday afternoon. Arrived with my brother & 2 year old daughter - oh dear...

Was greeted at the door - 'what a service!' , so I thought...

'You can't bring kids in here' said the woman who greeted us. Ok, our mistake - hadn't checked the venue in advance, but have never come across a 'no children' pub before.

'Ok, no problem' I replied - not being that hungry, just looking for a nice place to catch up. It wasn't an issue, well, at least I didn't believe it was...

'There is a sign you know, you should have seen it on the way in' was the sharp response.

Ok, if a pub doesn't want to allow children, that's fine - I have no issue with it at all, had no inclination to make an issue of it - but for the incorrect assumption to be made that I would & for the woman who greeted us to bring the defences up & be so abrupt I thought was completely out of order.

I work in the service industry & absolutely detest bad service. There's simply no need to make a relatively harmless situation worse with an unreasonable attitude & response.

For that fact alone, I would not recommend this pub. Service is key & I am confident in saying that you would not find it here.

Welcoming - NO! INFURIATING - ABSOLUTELY! Service - appauling!

22 Feb 2011 22:45