The Old Bank of England, Fleet Street

As the General Manager, I am surprised by the comments regarding the friendliness of the staff. Their tips speak for themselves. We don't expect to get it right 100% of the time but we do aim to offer friendly service and good value for money. Internally, the above average anual sales growth also tells a positive story. As for the Polish staff, I make no apologies - their work ethic and willingness to help and do more than the minimum makes them by far the right choice.

21 Mar 2006 20:33