The Talbot Hotel, Winton

I visited the talbot recently with my wife as i was told the pub had changed ownership and things were much better. This seemed to be the case,so we decided to have another drink.The staff were very nice and quick to serve and we were starting to relax. Then it hapened. A change of staff,a scotish girl started her shift with a big chip on her shoulder. She was rude to customers along the bar,and then it was our turn. My wife asked for a packet of crisps,there was no please or thankyou,and when my wife said thankyou again the barmaid just shrugged her shoulders back. And also said to one of the other customers if they dont like it they can go and drink somewhere else knowing that we could hear this. so we left and won't be back. Just before we left the other customer who she was telling this to told us that she is very rude and other people have decided not to drink in there any more. Having owned several retail outlets and worked very hard to make customers feel at home,all this hard work can be undone by one person,and is a real shame as the rest of the staff were very good.

24 Aug 2009 11:41