The Prince of Wales, Esher

I had lunch in the garden at the Prince of Wales pub today. I was very disappointed. The staff were unenthusiastic and untrained in bar skills or customer service.
We waited 25 minutes for 3 sandwiches on a quiet Monday lunchtime. When I complained, I was just looked at sullenly, told that there was no manager and if I rang nobody would answer the phone. A girl said she was in charge and on hearing my complaint said 'OK then' - no apology and certainly no gesture to put it right.
The food was awful - the deli sandwiches were exactly the same as the doorstep sandwich - two plain pieces of bread with an apology for a filling. My cat could make a better sandwich. The chips were overcooked and made up of the scrappings from the bottom of the fryer.
A terrible experience overall.

19 Jul 2010 21:53