The Blackfriar, Blackfriars

Have to agree with last review, some staff attitude is appalling! We had lovely drink on Saturday evening, so decided to come back on Sunday evening for a drink and food... BIG MISTAKE! Drink no problem but after a 20-25 minute wait after ordering, some food came to the dumb waiter opposite our table, it stood there for 10 minutes when the chef came up to tell the barman to remove it, the barman was surly and then we realised it was our food! We refused to accept it and when we complained that we had seen it standing there (but hadn't realised it was opurs) the barman told me off saying "you could have told me it was there!" So it was sent back only for it to reappear and stand there for a further 5 minutes. Again the bar staff ignored it, seemingly unaware of its presence. By this time we were really fed up and asked for a refund. The barman tried to tell me the food had only just come up which we knew it hadn't and agin he blamed me for not telling him it was in the dumb waiter! I was gobsmacked that I was being blamed for his incompetence! I asked what the system was for communicating between kitchen and bar and he reluctantly said there is no system and thrust the refund in my hand. He was horrible, muttered and swore at me. If we hadn't been sitting across from the dumb waiter we'd have been none the wiser except our food would have been cold and congealed. I wouldn't go back and seriously this guy needs the sack.

29 Aug 2011 17:16