The Cranbrook, Ilford

I visited this pub during the World cup, to watch England Vs Sweden with two friends. Although the food and drink is cheap and ok value, I wanted to complain about the service I received. Although the waiting staff were quick to serve, I found one of the security staff members to be absolutely dispicable. This individual has such a disgusting callous manner, and I believe his boss is too afraid to speak up to him which is the reason he is still employed.
He harrassed me and my friends, asking us to 'buy more drinks or I'll chuck you out'. It was his demeanour that put me off (he leant over our table, and directed all his comments at me), and the fact that he was accusing us of lodging, when we'd spent well over �20 on food and drink before the start of his shift! He did this twice, before saying he was going to 'get the manager on us'. I walked up to her before he could get there, as she had served us before he arrived. She seemed more afraid of him than we did, and offered a sheepish apology, and was more intent on trying to calm me down. What a disgusting employee (medium height, fairly muscular, dread locked man). I would never ever return to this place.

23 Aug 2006 13:06