The Lounge, Newcastle

Me and two of my friends decided to eat lunch here a few weeks ago and we could not believe the lack of standards here. We thought it looked like a nice place to enjoy a meal, however the service was extremely unprofessional, we were made to wait at the bar to order our food and when the food came it came in stages and some of the main meals were brought out whilst two of us hadn't evem finished our starters. The food we actually ordered was rather appalling to say the least and when we asked to speak to the manager about it we were told it was all down to 'personal preference' and that we were not entitled to any kind of refund. We felt extremely cheated and were extremely angry at the way we had been treated as we had never experienced this kind of service before.
I would not recomment this pub for food or beverages as the staff are inconsiderate, rude and the food is unacceptable.

30 May 2008 04:06