The Swan, Hereford

Had an evening meal recently and the experience was disappointing. I ordered Hickory Chicken and then promptly waited over an hour for it to arrive. The waitress stated that it was cooked 'fresh'. When the meal arrived it was burnt to a crisp inside and I struggled to saw through it even with a steak knife. When I mentioned this to the waitress she said that they would bring me another one but that it would take a further 45 minutes. The customer service was poor, why can't staff apologise for such an obvious mistake? and then have the audacity to try and charge you for the rubbish they have served you.

In short, both the food and the service was terrible and I will look elsewhere in future.

18 Jan 2007 17:47