The Greyhound, Ash

I used to be a regular at this pub for many years, but not any more. It's a lovely cosy-looking little building with an awful lot of character and charm. That hasn't changed. The problem is that since it went under new management this year, things have just gone from bad to worse.

The food has always been of a reasonable standard. Great for a Sunday roast, great for a burger if you're more in need of a snack. However, the waiting time for food just seems to be getting worse and worse by the week, and when you ask for the manager, he doesn't seem to know what's happening. My wife and I ordered Emmental and Bacon Beef Burgers on my last visit a fortnight ago, and were kept waiting over half an hour. When the food did arrive, it was fairly obvious that it had been put to one side and left to go cold before it had been brought out. My wife and I complained to the manager, who to be fair did replace both meals after some discussion and argument on our part (not what you'd expect), but his attitude was about as cold as the burger they served up, and we both left feeling "we won't bother next time, we'll just go somewhere where our custom is a bit more appreciated."

The atmosphere of this pub used to be warm and friendly, but I just get the feeling more and more that staff are stressed, no-one seems to know what's going on, and the quality of the service and food have deteriorated massively in the past few months. A pity, because we used to really love this place, but from now on, I'll be driving a bit further to try out other locals.

7 Sep 2013 14:03