The Plough, Long Wittenham

Have used this delightful pub for years the setting is lovely BUT today I had to return my beef dinners which the land lord exchanged for the pork then he bought our money back and that made us feel really uncomfortable as it seemed all eyes were on us. This put me off the second meal.I took the money in the pub and told the landlord I did not want the money back I just wanted a nice meal he was pleasant at first ,he would not take the money so I told him to put it in the staff tips or charity box,he did not want to do either so I put it in his hand and departed.I don't feel customer service was very good,neither was the beef or the complaints procedure. Rant over I will still be going back just hoping it was an off day .

14 Jun 2015 18:49