The Golden Heart, Shoreditch

The elderly barmaid/landlady of the Golden Heart obviously needs to retire, judging by her inability to pour a pint after changing the barrel, but mainly for her lack of any decent customer service.

She looked very worn out on the day I made the mistake of visiting this pub, and she couldn't seem to cope with the queue of about two other customers. I can only assume this was the reason for her loud, verbal aggression towards me when I'd done nothing wrong and had, in fact, waited patiently for her to attempt to pour two drinks.

Don't bother with this place - the drinks are overpriced (and, from reading other reviews, frequently variably-priced too). I paid something like £8 for a pint and a half of beer - the actual price was mumbled at me and I almost didn't get my change due to the onslaught of abuse hurled at me.

This pub probably only survives due to the support of a few regulars, who perhaps feel sorry for this person or maybe find her outbursts entertaining. There are far better pubs nearby.

22 Aug 2016 13:44