The Castle, Walthamstow

AVOID AT ALL COSTS!!!. Sunday dinner tasted like a �1 frozen Birdseye ready meal. Totally tasteless bland frozen veg and potatoes of very poor quality I felt quite sick after eating this expensive slop. Disgusting food disgusting downright rude arrogant service from the staff and the OWNER. You have to pay upfront so checked my receipt to see how long i waited before my meal arrived' the wait was . .1hour 10mins !!! extremely surly response from staff when asked after 40mins how much longer to wait.
On leaving i spoke to the OWNER about the ridiculously long wait. Her excuse about being busy i would have accepted if i hadn't seen other people who come into the pub after me being given their food before me. No apology from the owner . Her customer service response was to imply i was lying and had only waited half an hour for my meal gathering her staff and my server to agree with her !!!!!!. When I challenged her she told my daughter and I to get out of her pub. My daughter who talks in whispered tones and quite shy told the owner her customer service is bad. can you belive it the staff and owner ganged up on her too!! my daughter was horrified. Totally offensive and appalling behaviour.
The irony is I have been eating at The Castle regularly for many years . I took my family loads of times my in-laws etc. Introduced friends to The Castle as my favourite pub. Today was the first time back in a while. Must have new owners. Previously the food was good, the staff a little bit more mature and extremely pleasant . we had a good banter with them. The food and service was 1000x better, Other reviews have mentioned the New Owners disgusting bullying behaviour so seems im not alone. Don't go there. Besides the food being absymal the odious owner doesn't deserve 1 penny of your money or custom.

20 Nov 2011 19:39