Royal Oak Inn, Staffhurst Wood

If you like being confronted by an extremely rude manager, this is the place to go. Despite being assured on the phone that vouchers were not needed for an advertised offer at this place for food, when we tried to order it appeared vouchers were required after all. Being told by the manager, 'how do I know you haven't just walked in here, seen the offer on the wall, and decided to try your luck' is not my idea of customer service at all. His attitude was appalling and he even had the nerve to storm off whilst we were discussing the issue. Didn't bother staying to eat and won't be going back.

24 Aug 2006 14:03