The Battle Axes, Wraxall

Fair play, great to see this pub reopened and the significant investment in creating a loungey bar type restaurant set up.

Visited 5/11/10, 5 real ales on including Otter, Dark Hare and their own Flatcappers ale. Ale tasted good and drinks prices reasonable.

Most patrons were eating, and food coming out looked good. Tapas type stuff on the menu (3 dishes for �8.95), and lots of traditional fayre for around about a tenner a dish.

Left feeling unwelcome - bar man who was on 5/11/10 did not extend a welcome and said the bare minimum needed to serve on both visits to the bar. Overheard another party who had been dining who were unhappy about the way they were spoken to by waiting staff after they moved from the restaurant to relax in the bar with coffee.

Very disappointing that on this visit experience was that what is on the face of it is a slick set up for a country pub is let down by poor service that misses the basics of hospitality. I recommend the licensee does some mystery shopping of their pub to improve their delivery.

6 Nov 2010 11:14