John Peel Inn, Bowness on Windermere

I recently attended this pub with a group of friends, for food, spending around £60 on food and drink. When I told the landlady/owner - an elderly lady with short, dyed blonde hair, - that I had HUMAN FAECES on my hands - (BEFORE my meal arrived) - after finding it smeared on the toilet door handle, I was left feeling VERY disappointed when I - very discreetly - told the landlady/owner about it, and asked for some anti-bacterial solution for my hands, as I was just about to eat my meal. I was spoken to with condescension, contempt, and complete disrespect in response. Apparently I should have known already that the soap in the toilets was anti bacterial, and I shouldn't have been bothering her with such an inconvenient request. There was NO APOLOGY, and no attempt to resolve the situation. She had already spoken to one of my friends in a very disrespectful manner too, and if we hadn't already ordered our food (and paid for it) we would have walked out on the spot. I think this women should learn a valuable life lesson. Leave paying customers happy, not feeling ripped off, disgusted, and angry that they get spoken down to like they are stupid, and they won't feel the need to go home and warn others about their experience on review sites. These people, that she obviously feels are way below her, keep her business running. While I obviously don't blame the pub for the faeces incident, the way this woman spoke to me, and responded to the problem was WAY below what I would have expected. After all, I was a paying customer, about to eat my meal, and who had just had a very unhygenic experience.

25 Oct 2014 21:14