The Hoop and Toy, South Kensington - pub details
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Tel: 0871 951 1000 (ref 3741) - calls cost 10p per minute plus network extras
- Fruit machines, Quiz machines (Multi, Virtual Striker, Golden Tee)
- Food served, Real ale
- Late licence, Credit cards accepted, Function room for hire
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other pubs nearby:
Norfolk Bar, South Kensington (0.1 miles), Janets Bar, South Kensington (0.1 miles), Zetland Arms, South Kensington (0.1 miles), Kavanagh's Irish Bar, South Kensington (0.2 miles), Oratory, South Kensington (0.2 miles) - see more nearby pubs
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
5 most recent reviews of 50 shown - see all reviews
|This place is a dump and pretty much always has been, too close to the Underground station, but they should be able to make this a real success given the (fairly) recent pedestrianisation nearby bringing in a lot of people. The previous report re: rude staff doesn't suprise me at all. On the plus side, one of the girls who works here has quite the largest assets I've ever seen.|
jubbely - 2 Apr 2013 13:38
|Fellow CAMRA members, please note that the hapless French duty manager at this establishment is refusing to give the 10% discount on Cask Ale during the Taylor Walker (aka Spirit Pub Company) during its Cider and Cask Ale Festival 2013 (running from 28 March to 28 April).|
He was unable to scan the barcode on a brand new valid CAMRA membership card. He refused (or didn't know how to) manually process the transaction on his till. CAMRA discounts are routinely processed at other Taylor Walker pubs by simply pressing "payment", then pressing "promotions", and then pressing "CAMRA". I hope that the General Manager of the Hoop and Toy will teach his apprentice how to operate the till!
I suggest that CAMRA members boycott the Hoop and Toy until this character has been re-trained or removed. He was also arrogant enough to refuse a request that he should consult his General Manager before declining to give the discount.
I recommend that CAMRA members in the area give their custom to the nearby sister pub The Zetland, where the customer journey is now a pleasure. The discount is processed on the till, with no fuss, until the technical issues between CAMRA and Taylor Walker on membership card scanning are resolved. The ever helpful Deputy Manager at the Zetland has trained her colleagues how to manually input the discount on the till.
I note that some Taylor Walker pubs in London, for example The Rising Sun in Tottenham Court Road, offer CAMRA members discount on Cask Ales all year round (not just during beer festivals), but I guess that's a local management business decision.
I'm impressed by the range and quality of ales on offer during the festival so far. It's a shame that I'll be unable to sample beer at the Hoop and Toy. The pub could have a lot of surplus ale on its hands on 28 April, when the festival ends.
andrew2006 - 1 Apr 2013 12:14
|I agree with the review below, disappointing. Taylor Walkers need to have a serious look at this pub. The beer was not great and the place was dirty and worn. The staff seemed OK. No atmosphere at all.|
catador - 25 Feb 2013 11:44
|You would have thought that with the potential to attract tourists visiting the museums that this pub would have made more of an effort.|
Very dirty, untidy pub, the bogs are a disaster. Very limited selection of ales, mainly the usual suspects.
Suggest to the staff that 'background' music should be that,not designed to drowned out conversation.
ericstadd - 28 Feb 2012 20:22
|The last reviewer wrote:|
"I was shocked to find out that a particularly surly and unhelpful female member of staff is actually part of the management."
You must surely be referring to the Kiwi girl known as "Mad M*". She calls every customer (whom she's never met before) as "Darling" or "Love" - and then proceeds to have an embarrassingly long and inappropriate conversation with the uncomfortable customer, while she is oblivious to the frustrated other customers awaiting service. Regulars see her as a figure of fun - and thankfully she is only usually let out during the daytime, so she can't alienate evening clientele.
Natasha_P - 30 Nov 2011 16:36
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