Blue Boar, Hay On Wye - pub details
Address: Castle Street, Hay On Wye, Hereford, Herefordshire, HR3 5DF [map] [gmap]
Tel: 0871 951 1000 (ref 35625) - calls cost 10p per minute plus network extras
Are you the Licensee? Click here.
> Current user rating: 3.4/10 (rated by 15 users)
> Hotels nearby: Search
other pubs nearby:
Wine Vault, Hay-on-wye (0.0 miles), Swan at Hay, Hereford (0.1 miles), Wheatsheaf, Hay on Wye (0.1 miles), Kilvert's Hotel, Hay on Wye (0.1 miles), Three Tuns, Hay on Wye (0.1 miles) - see more nearby pubs
user reviews of Blue Boar, Hay On Wye
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
5 most recent reviews of 12 shown - see all reviews
| Please AVOID if you prefer not to waste your money on terrible service and food. This review is based on a visit by a small group who were looking for a nice pub with good quality food. Rationale for aweful rating: 1) Ordered the 'Home made' burger with potato wedges and garlic mayonnaise. The burger was clearly not home made when it arrived, it was a processed frozen burger. It was also served with cheap chips and no garlic mayonnaise. Not what you would expect for a £10.50 main! 2) When challenged about the burger the staff were highly defensive and aggressive with a misaligned story about the burgers origin. First of all it was 'pressed' onsite with local meat, then it was made by their local butcher. Having worked in a butchers for over 5 years and made many burgers I do not believe this in the slightest. I was even offered to see the receipt which never materialised??? 3) When the landlord finally arrived, after I had finished the chips (about 10 of them!) I was accused of having finished a perfectly nice meal and not offered any replacement or refund 4) When I questioned why it was served with chips rather than wedges it was because it was a Sunday and they use the potatos for roasts on a Sunday. WTF - am I supposed to be a mind reader as well as a paying customer?? I was accused of been aggressive and I would be 'chucked out' if I didn't calm down. Not the kind of treatment I would expect, particularly when paying £10.50 for a home made burger and potato wedges and receiving a frozen burger and cheap chips. Based on this I hope you try an alternative location if at all feasible. Kind Regards, a very unhappy customer. loumitchell - 9 May 2012 23:08 |
| Its such a shame when looking through reviews on any particular place one seems to find more negative than positive. It seems to be so easy to annonymously lash out over the Internet and criticise so thoroughly when people have had a bad experience and broadcast a damning judgement to the world. Catering is one of the toughest businesses to be in particularly family run& I personally think they do a fantastic job at the blue boar!!I am a regular visitor of the pub&have never actually known the steaks to be advertised at 10oz only 8?! I do know that the current chef has been in charge only 2 years and is the son of the proprietors who have been in business 26 years & one of the longest standing publicans in hay-on-wye, clearly indicating that they're doing something right. In any restaurant/ pub situations can occur where things don't run smoothly, it's all part of the job, especially when employing young people. If ever I have had a problem at this friendly place the staff have been eager to help. Hay is a busy little town and can be caught off guard by dozens of coaches full of people all wanting to eat at once. It must be very demanding. I have speculated such a situation and the staff were an extremely dynamic team& the atmosphere was a happy one. Food wholesome, beer great! Staff charming, atmosphere lovely. Blueboarfan - 4 Jul 2011 21:56 |
| Pleasently surprsed given the other comments. Decent beer in good condition(Doom Bar & Bass), and the food was wasn't bad at all. dan76uk - 12 Apr 2011 10:42 |
| recently visited this pub for lunch.WHAT A DISASTER. the food was disgusting,staff clueless.paid over £48 for meals.supposed to have been 10oz steaks,they looked the size of a burger with loads of fat..chips were frozen,onion rings not cooked,salad was full of oil.the food is kept in a freezer by the gents toilet,which were filthy!!WILL NEVER BE RETURNING,& WILL NOT BE RECCOMENDING TO FRIENDS.when paying for this muck!!!,barstaff asked how was meals,we replied not good actually,he was not bothered at all. badfood11 - 29 Mar 2011 23:03 |
| I had to double check that we went to the same pub when I read some of the comments here. We found it very pleasant and comfortable, the staff all seemed friendly and efficient, the beer was fine. We didn't try the food but saw some being brought to a nearby table, it looked fine and seemed to be appreciated. ferend - 11 Aug 2009 23:27 |
see more reviews |