The Grasshopper Inn, Moorhouse - pub details
Address: Westerham Rd, Moorhouse, Westerham, Kent, TN16 2EU [map] [gmap]
Tel: 0871 951 1000 (ref 14968) - calls cost 10p per minute plus network extras
Hurst Green (2.3 miles), Oxted (2.4 miles), Edenbridge (4.2 miles)
Pub facilities/features:
- Food served, Real ale
Pub suggested by Alan Barnes on 28 Sep 2004
Are you the Licensee? Click here.
> Current user rating: 6.6/10 (rated by 19 users)
> Hotels nearby: Search
> Local guides: Kent pub guide, Surrey pub guide
other pubs nearby:
General Wolfe, Westerham (0.8 miles), Carpenters Arms, Limpsfield Chart (0.9 miles), George & Dragon, Westerham (1.2 miles), Kings Arms, Westerham (1.2 miles), Royal British Legion Limpsfield, Oxted (1.2 miles) - see more nearby pubs
user reviews of the Grasshopper Inn, Moorhouse
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
5 most recent reviews of 14 shown - see all reviews
| went for lunch recently with the wife she wanted to go here i didnt as i know what the pub was like years ago well what a change the food was ok the beers good and the barman very friendly and attentive it was quiet though gubbsy - 23 Feb 2012 15:50 |
| Went to the Grasshopper inn its Changed a lot recently now has a Hotel as well as good food. The whole place has been through some transformation this last year. New bar new decoration etc. Great service from the Bar guy. Would recomend coming for a meal and a drink. monkeyhanger1 - 24 Nov 2011 19:20 |
| Came here recently with a group of us and was quite impressed. Never been in here even though i live in the area as heard bad reports but i really liked it. Think i will drag the other half here for a meal if i can get him away from the football for long enough. miriamb - 19 Nov 2011 15:33 |
| We booked all the hotel rooms at this venue in Feb 2011, the rooms were being refurbished at the time so once complete in May we payed our deposit for all the rooms. This booking was for the night before our wedding and the night of our wedding in a venue close by to the grasshopper inn. On the 2nd of November we received an email stating that our booking was being cancelled due to there now being a wedding held at the venue on one of the dates we had reserved. We called the venue straight away to ask what this email was about, surely we were thinking an error on their behalf. The 'Events Manager' informed us that the wedding booking was a priority compared to our booking so ours was now cancelled! We were also informed that the wedding was booked after we had paid our deposit. Not once during this conversation were we apologised to or offered alternative accommodation, as their terms & conditions state they must find us. We then emailed to ask what was going to happen in regard to this , with no response. We chased this orginal email, again with no response. We visited the venue to speak to the managers, before going we worked out that due to this cancellation not only would we have to find new accommodation for our wedding night but we would have to get additional wedding cars, pay more for our current car as it would have to travel further, and also print part of our wedding invite again as the brunch we were going to have the day after our wedding would now be at a different address. We met the manageress and was straight away met with a very defensive abrupt attitude. We where told that they had given us enough notification to find another venue and it wasnt their issue. When we argued that it was their issue and informed them of the extra costs and how upsetting this was they basically argued that we hadn't accepted any help they had offered ( not at one stage had an alternative accommodation been offered) and it wasn't their fault. We didn't receive an apology until we were getting back our deposit and still with a very rude attitude! After reading another review on this hotel we have noticed this isn't the first time this has happened and I doubt it will be the last... I would urge people not to book this venue as given what has happened to us, and to others, they would not hesitate in cancelling future bookings at the last minute, if it meant an extra pound in their back pocket ! We have never in our lifetimes been subject to such appalling customer service and by writing this hope others won't have to. Matilda1177 - 6 Nov 2011 19:57 |
| A good "food" pub made better by friendly, attentive staff (see Croxall1 comment). We had a family do here with ages from 1 to 80 and were treated really well (by Dena, in our case). Only note of caution is that the beer (from the Westerham Brewery) isn't always kept as well as you might wish - or maybe I was unlucky. This pub is well worth a visit especially for the excellent carvery. PBS - 17 Sep 2010 10:52 |
see more reviews |