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Silver Cross, Whitehall

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user reviews of the Silver Cross, Whitehall

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

Terrible service from gormless Europeans. Hideously expensive with a pint of real ale and a gin and tonic coming to £10.40. Five real ales but the Rockin Rudolph had run out - at least the alternative was palatable. Heaving with office party-goers.
Could do so much better.
Number11 - 6 Dec 2015 17:53
Got served the cloudiest pint of vinegar I've ever encountered last week, then had the barmaid trying to convince me that was how it was supposed to be!
ErroneousBlack - 12 Aug 2015 15:59
Yes: so much potential.

I actually enjoyed the beer and food, and as I was paying cash I didn't notice anything untoward.

I thought the staff seemed a bit listless though, and earlier comments give a hint as to why that might be.
eddybeer - 15 Nov 2013 13:57
This could be such a good pub, given its location and size.Taylor walker really need to up their game and not continue to take the p**s out of their customers.A good manager and staff that can talk english would be a start.
beercritic - 4 Jan 2013 07:49
One week on and still no refund or apology. Since I mentioned my experience there to others, I have been told of several horror stories relating to short changing, over charging and extremely bad service. My advice (Fror what its worth) is to avoid this place completely. However if you enjoy being cheated, insulted and lousy service then this is the place for you
viennajack - 21 Sep 2012 11:55
Viennajack that is clearly illegal, do not be intimidated by this muppet and report it straight to your card issuer as incorrect/illegal charge.
kevmac - 16 Sep 2012 16:17
It is a Taylor Walker pub
viennajack - 16 Sep 2012 15:23
Jack, this is clearly illegal - thanks for the warning!

What is the company's name?
blackgander - 16 Sep 2012 12:53
Be ery carefull if paying by card here as they will apply a hefty tip without informing you, in our case it was £15 on top of the £24 drinks bill. When I received the print out and questioned the server, she was clearly nervous and said that I would have to speak to the manager. The manager who eventually appeared and was quite agressive said that as I had accepted the charge it was my fault and no refund could be given.

After a prolonged discussion where he stated he could not do anything about it as it was company policy to do this. He eventually said he would get a form that we could fill in in order to apply for a refund.

I am still waiting for the refund.
viennajack - 16 Sep 2012 12:37
Another touristy pub, like so many others in the area. A big pub with an emphasis on food as much as drink, certainly during the day at least. I had a cod and chips recently which were pretty good. The service could have been better but it was very busy. Much of the custom is transitory as would be expected. Only 2 of the 4 pumps were working.
Toilets were above average for the west end.
outtamehead - 26 Oct 2011 10:34
Mixed feelings about this one. The reviews do seem a little harsh. It's very large, and very touristy as others have pointed out. But it's pleasant enough if you get it on a quiet day. The food has vastly improved over the last couple of years, and staff are pretty friendly, if a little short in numbers.

No idea what's up with the PA though - everything comes out an octave lower than it should be!

Still, I continue to pop in on my way past. Much preferable to any Wetherspoons I've visited.
catbert - 14 Feb 2011 17:53
Very much the tourist trap, and in all honesty lacks atmosphere because of it. Any of the nearby pubs are better !
lennie384 - 2 Mar 2010 01:27
I've been here many a Friday night after work, in their defence, the staff do get pretty swamped at lunchtimes and evenings, as it seems popular with the tourist buses - but I do concur, that considering they are in a tourist hotspot, they really do need to ensure that the bars are properly staffed at peak times.

The food isn't bad, it's normal pub grub type fare (catered towards the one off groups of tourists on buses, I suspect). I used to go there at least twice a month for lunches, but having had experiences such as described by stevebates have put me off from going there again (especially after these groups arrive up to 20 mins later than me, and still get their meals first!)

Although with a recent spike in thefts (ie bags being stolen from under tables and things) - and no bag clips evident under tables, I have been going there less frequently. And god, do they need to sort out their sound system, their music player is at the wrong pitch and even the best songs sound rubbish at the wrong pitch!
MsWiley - 16 Dec 2009 00:16
Toursisty souless clean & corperate bland with side order of pricey!
steviewonder - 16 Nov 2009 15:04
With regard to the last post:

Steve, I'm delighted that in your case at least, the General Manager of the Silver Cross acknowledged the earlier failings and compensated you. From previous posts, you will see that other customers had similar initital experiences to yours, but there the stories end and adverse ratings remain.

Can you share with us how you dealt with the initial situation? Who did you contact and how? Did you send an email or write in, attaching the receipt?

Thanks.
Alex_Bradford - 29 Jul 2009 13:05
A postscript to my previous posting. Poor service was acknowledged and was offered a meal and drinks to the sum of £25.00 by the General Manager. Hence my rating's gone from 0 - 5 in a the space of a day.
stevebates - 28 Jul 2009 20:48
Ordered food, was given an order number and was asked which table we would be sitting at. Later, we decided to move table and informed the bar staff member who had taken the order where we would be sitting. She said that she knew we'd moved and that we had an order number anyway. 40 minutes later; no food. Asked where it was and was told by the same woman that it would be with us in 5 minutes. 20 minutes later; still no food. Again, we asked where it was. She said that we'd moved, which had resulted in a delay, but the order would be with us soon. When we protested that we'd informed her that we'd moved, we received a curt, 'Do you want food?' 10 minutes later, another staff member informed us that the woman who'd taken the order had forgotten to indicate on the computer our new location, which didn't allow her to find us and that therefore the food had been given to another table. When we asked why they hadn't looked for our order number, we received no response. The food arrived 10 minutes later, 1 hour and 20 minutes after it was ordered. No apology was given, merely the reason for the delay proffered as an excuse in a take it or leave it fashion. The worst customer service experience I have ever come across. The worse bar staff I've ever encountered.
stevebates - 28 Jul 2009 00:04
i'd rate this pub with the boat house in Dawlish Warren,another of Alex favorites, purly set up for the tourist trade, if you only use a pub once a year on holiday then anythings a treat
vinnnie - 6 Jul 2009 09:38
Another positive review of by far the lowest rated pub in Whitehall! How about that?

Coincidentally, other than this positive review (and following something of a familiar pattern here), the last reviewer has never reviewed any other pub, either before or since.

Hundreds of genuine reviews can't all be wrong! Overall, pub ratings still maintain that this is the dive of Whitehall. Have a check of the stats, before you make the mistake of coming here.
Alex_Bradford - 3 Jul 2009 22:05
I was in the Silver Cross over the weekend. I must say after reading the reviews I was not expecting much. However I was pleasently surprised the pub was something like a Tardis when We walked in we thought it was a small place but in reality it is huge with 2 floors. The pub was packed we noticed right away that the majority of the clientale were tourists. We ordered at the bar and were told it was a 45 minute wait on our food. I thought that seemed excessive for a Fish and Chips and Roast Dinner however after observing the amount of food that was goin out I thought it was reasonable. Our drinks were cold and were served by a lovely bar mistress who though was very busy but still managed a smile and a little banter. All beers and Ales were avaliable. The toilets were downstairs and were in good condition. Our food when it arrived was of a good standard and was hot and tasty. Overall a good experience the place must have had a refurb as the pub looked quite new and the outside differs from the picture posted on this site. I definately return but probably at a quieter time.
Beertheredonethat - 1 Jun 2009 14:15
If Alex does come from Bradford he must be used to drinking with Orang -utans
beercritic - 19 Apr 2009 07:36
Thank you to the last reviewer for that most evocative observation. Orang-utans are now an endangered species, with just a few thousand living in the wild. So it would be an idea if Sir David Attenborough paid a visit to the Silver Cross one Friday, just to record them in their natural habitat. By the sound of it, he'd better be quick though, before Di, Karen and the rest of the knuckle scrapers all become extinct, due to liver failure.

For the record, Canada dry was invented over a hundred years ago – and that joke soon followed. The author's great great-grandparents were probably sick of hearing it, long before the First World War broke out. However, on the plus side, the author’s vivid description of the Silver Cross's clientele is, in my experience, absolutely, faultlessly spot on.

It takes a rare combination of dismal failing at absolutely everything, for a pub to be by far the lowest rated in the Whitehall area, but this pub manages it - and manages to make it look easy.
Alex_Bradford - 12 Apr 2009 23:51
A great pub especially when the two birds Di and Karen are in there on a Friday night. This pair could drink for England and still have room for another wine. Di saw the sign Drink Canada Dry and she's trying hard to.
beercritic - 11 Apr 2009 10:13
I passed the Silver Cross today and noted the sign in the window "Closed due to flooding". Flooding? But it's a dry day, with no sign of rain and I can't recall a heavy rainfall recently. So maybe the flooding is just on the inside and coming from the . . . . . on second thoughts, I think I'll park that thought and move swiftly on.
Alex_Bradford - 30 Jan 2009 18:00
I reckon 4.4 is generous Alex
vinnnie - 6 Jan 2009 12:50
A large fish and chip shop for tourists masquerading as a pub.

To be fair the interior is well done and in a different time and place this would be a good pub. Problem is that as well as the decor and beer, the clientele are also a significant contributor to the overall pub environment. When most customers are wolfing down the fish and chips before zooming back out to get on the open top bus or trying to get a photo with a member of the household cavalry without Ethel and Herman from Oklahoma getting in the way then there is a downside.

Get rid of the carpets and nice decor and do metal furniture bolted to a bare concrete floor. Most of the customers won't notice and it will be much, much easier to clean.
murgatroyd - 29 Dec 2008 19:13
As has been said many times, by many people, this is by far the worst pub in the area for multiple reasons. Currently, as voted by some 50 reviewers, this pub scores an average of 4.4 out of 10 which is substantially lower than any of the others in the locality.

I therefore read with interest and a little amusement, the praise heaped upon this establishment by StudioM and particularly the comment "the service was the best I have ever encoutered in any restaurant or pub in the UK". I imagine the author means 'encountered'.

It would be interesting to know what establishments StudioM is making a comparison with, since (as Vinnie, below was quick to point out), the author StudioM has only ever left 1 comment for 1 pub! All very interesting - I think Sherlock Vinnie's response sums up StudioM's comment rather well.

I wonder what would be the average rating for the Silver Cross if every one of its employees left a rating of 10 out of 10 for their own establishment? Any ideas, Vinnie?
Alex_Bradford - 23 Dec 2008 23:31
i bet he hasn;t even got a camera
vinnnie - 12 Dec 2008 12:36
my my, what a suprise, studiom has only left one review for one pub , a completely over the top glowing endorsment of(in my experience)one of the worst tourist trap boozers in central London, havn't they got the sense to even make it sound believable, no it's paradise on earth
vinnnie - 12 Dec 2008 12:35
Members of my camera club and I enjoyed an excellent Christmas meal recently at the Silver Cross. The fod was great and, above all, the service was the best I have ever encoutered in any restaurant or pub in the UK. It was the top of top class - for which many thanks to Kim, our main server that evening. In all she and the other staff helped to make this a memorable evening. The meal was provided with all the trimmings in very festive surroundings. The pub looked as though it had recently been refurbished. There was fairly good selection of beers on offer, probably better than one could expect in the heart of touristland in London. In all - a superb pub - a model for others to look to.
StudioM - 12 Dec 2008 12:12
nicknamed 'The Saliva Crust' - sez it all.
wynlactona - 9 Nov 2008 20:17
Good pub spoilt by badly trained staff
beercritic - 3 Nov 2008 16:56
was an over priced shit hole,and probably got away with it as a lot of the touist clientel only ever went in there once,might improve after it's referb,but i'd go to the spoons over the road at least you dont get tourist prices
vinnnie - 19 Sep 2008 13:48
Pub is currently closed and undergoping a refurb. Notice outside says it re-opens on 3 October.
defrakev - 2 Sep 2008 12:58
This pub was full to the brim with tourists on my visit, which isn't really surprising considering the location.

Greene King IPA, Pride, Bombardier, Old Speckled Hen and a lot of standard lagers were up for grabs from a friendly enough barmaid. There are two bars and the downstairs bar was hired out for a private function whilst I was there.

I’ve not really got anymore to say except that I doubt I’ll ever feel the need to go in here again.
Strongers - 24 Jun 2008 15:56
The Silver Cross is only set up for tourists, food portions are minimal and the staff, well they just don't know. The only good thing about the pub is the entertainment provided by the land lord and his better half..... Laugh they had me stitches all night long, but they didn't put their hands in their pockets onces........
TheDC - 11 Apr 2008 15:57
A truly awful pub. Its simply a tourist ripp-off factory. They are herded in the front in their droves fresh off the coach to experience a "traditional English pub", charged a fortune for drinks and awful food and then pushed out the door.

For those local drinkers, the experience isn't any better. The food is overpriced and comes in small portions. There is never enough staff working behind the bar and many of the beers on tap are often "off". The fact that they are so overworked probably explains their brusque attitude. Frankly, there's more ambience in your local Asda (and quite possibly better food and drink too).
DickiedeVere - 29 Feb 2008 14:30
Vast Charmless tourist pub, the worst thing about working on Whitehall is all the tourist clogging up what could be decent pubs.
silentbob9484 - 23 Jan 2008 11:53
Your last reviewer should have said:

"My recommendation is to skip the Silver Cross, and walk up Charing Cross Rd until just before Oxford Street. On the left hand side, down a small street named Goslett Yard, is a pub called The Royal George. Looks like a dive from the outside, though great beer (Grolsch on tap), good atmosphere and friendly staff"

Quite agree with this recommendation.
TiaMariaJim - 23 Jan 2008 11:33
I worked in The Silver Cross for 3 months in 2004 and judging by recent reviews not much has changed.

Some insider information:
- All the food was frozen and heated up when ordered. Meals were often delayed because of high demand and lack of staff.
- The beer lines were cleaned regularly, and we (bar staff) were told to pour with a reasonable amount of head (1cm). If you're not happy with the pour, definately ask for a top-up.
- We were usually very busy and understaffed. Each day large tour groups would come in and occupy the downstairs part for a quick set meal and 1/2 pint. This made the kitchen manic.
- Staff training was very minimal, though the job was easy to learn, and by the three month mark most people were fast in the job and could provide better customer service.
- Most staff left after a few months. Relating to the previous point, most of the time under-experienced staff were too busy and in my opinion probably the reason why staff came across as rude.
- The pub relied heavily on single-visit tourists. Americans are very good tippers. Most British waited for their 1p change. Still prefered most British as they knew the world didn't revolve around them. Actually Russians were best customers, best looking, and best tippers.
- On average about a bag a day was stolen from the pub, as pick-pockets prey on tourists. Look after your bag.

My recommendation is to skip the Silver Cross, and walk up Tottenham Court Rd until just before Oxford Street. On the left hand side, down a small street, is a pub called The Royal George. Looks like a dive from the outside, though great beer (Grolsch on tap), good atmosphere and friendly staff.


ThatsTheOne - 23 Jan 2008 11:01
I cannot condemn this pub strongly enough.

I am not a pub connoisseur, but I have eaten at enough to know what constitutes good food and service and nothing here even came close to that.

The staff member who dealt with us was rude and disinterested, to the extent that our order was taken incorrectly despite it having been read back to her more than once.

Upon receiving a barely warm starter (at the same time as one of our two main courses arrived), we began to eat and found ourselves picking around undercooked sausage and prawns that could only be described as 'suspect'.

When the second main arrived - a scampi and chips for my girlfriend - it looked suspiciously indentical to the cheese burger and chips that had been cooling on my plate for the last five minutes. After sending it back we were confronted by the same charming member of staff who had already undermined her earlier (baffling) arrogance by incorrectly entering a quite simple order.

We were tutted at and it was suggested that it was somehow our own fault that she had been unable to take our order properly. We asked if we could just have what we ordered - her response was 'not really', as it was 'too late'. We asked for a refund of the dish and were grudgingly obliged - although not without what had beome the customary tutting.

For our order to be incorrectly processed and the response not to be 'I am sorry, I will make sure you have your food as soon as possible' is bad enough, but to be treated like a nuisance for expecting the food that we paid for is nothing short of astonishing.

I would advise anyone in the area to give this pub a very wide berth, and if the management happen to see this perhaps you should look for staff who have the temperament and wherewithal to do their job properly.
samemma - 2 Jan 2008 10:59
A vile characterless place and an abomination compared to the dinky little place it replaced a few years back.

Just dire - short pints guaranteed. No No No
Magpie - 17 Dec 2007 16:43
Characterless 'olde London' pub aiming at the Trafalgar Square tourist market. Was sold a pint of 'London Pride' that somehow managed to taste of Greene King IPA - how did they manage that?
rpadam - 30 Aug 2007 21:29
quite an enjoyable pub I thought, very clean and friendly staff. Seem to cope very well with all the tourists that come in.
anonymous - 28 Aug 2007 22:43
Visited London for first time 2 weeks ago. Therefore, I suppose I am sadly referred to as a tourist, when I thought I was an American looking for a good pint and decent meal after a day of sightseeing! However, with not nearly enought "authentic" British pubs under my belt to compare it to(trip only 6 days), I rather enjoyed my experience there. (Guess it depends what you're looking for-after first 2 pints I wasn't looking for much!) However, I now know to keep my camera hidden and accent hushed(any other "tourist" giveaways???)
Troxell - 5 Aug 2007 15:19
Always seem to go here for someones leaving drinks. Went there this week and sat on the table round the corner from the bar alongside a window. After a while, after a few drinks, chips and mayo, someone asked why the curtain was drawn. Good point so the curtain was opened. The window was covered in bird shit and I mean covered. It looked like the mayo on the chips. Bloody awful place.
Lyncroft - 21 Jul 2007 10:32
Horrible horrible place - stay clear
francesr - 28 Apr 2007 11:33
This pub proves the saying 'you get what you pay for' isn’t always true. It is more expensive than the Lord Moon of the Mall opposite, yet inferior in every way - including the food. The Old Shades is also just a few feet away and is again undoubtedly a much better bet – how the Silver Cross survives, I have no idea!
Alex_Bradford - 18 Feb 2007 16:58
An uninspiring and cold pub, beer wasn't too bad but nothing to rave about. That's about it really.
DirtyPanda - 10 Feb 2007 20:23
a right hole,tourist trap,go to the Lord Moon over the road
vinnnie - 9 Feb 2007 13:58
My wife and I visited this pub whilst on a weekend theatre break to celebrate our 30th anniversary during the New Year.The Bar staff (3 guys) appeared to be all Aussies?Seemed to be compitent enough and fairly good at what they were doing. The place was full of tourists/visitors for the New Year celebrations and the food service was VERY slow,however i was pre-warned that it could take 45 mins to 1 hour,which i accepted.Whilst we sat waiting we observed parties getting the wrong or incomplete order, no order until prompted on 1 instance a German guy tried at least 4 times diring our 2 hour visit and still had not been served when we left. My wife had ordered a grilled Salmon salad and found the salmon to be "CRISP" as it had been overcooked!? When we were asked if we enjoyed our meal we stated our displeasure and were told it was due to "extenuating circumstances" WHAT? They were being asked to provide a service they were employed to do! I said to the waiter to look around and see the amount of food that was being left on peoples plates.Surely an easy indication for any Cook/Chef that it is not upto standard?Perhaps your Mayor Ken should pay a visit and see what sort of message this puts out to visitors to our Capital City and country instead of paying a company 2million to come up with the name of his new offices, "City Hall" or am i misinformed??
howe382 - 2 Jan 2007 12:56
possibly the worst pub in Whitehall. People who moand about the environment will hate this place - there's more wood in this pub than in Epping bloody forest!

Staff are exlusively from Eastern Europe (i can remember, back in the day, when all bar staff came from the southern Hemisphere). This means that not only will you struggle to order a pint of Fosters in English, but also suffer the bar staff pulling crappy half filled pints. Even jokinlgly asking for a flake in your lager doesn't work in here! Oh, and the beer is truly awful!
PigPen_in_the_Fens - 27 Sep 2006 13:23
grim pub in all senses. takes ages to get served, its utterly complacent, the beer is rubbish, i've seen mice and rats in there, its full of soul sapping people. i'd rather cut off my own toes than spend an evening in here.
stoichkov - 13 Sep 2006 13:46
Once an old, narrow, beautiful and unique pub, now a rather bland "concept" pub. Correct me if I'm wrong, but I think they knocked down the wall to the Deep Pan Pizza that used to be next to it and quadrupled the size. It's a shame - the Deep Pan Pizza probably had more character than the current incarnation.

The T & J Bernard concept has a lot to answer for, and not just with this place. Why destroy traditional pubs, to create a faux-traditional pubs!? It makes no sense to me.
topdog_andy - 25 Aug 2006 11:04
Just started a new job in the area. Group of us went over for a pint after work. Sterile, full of suits and tourists, warm lager. One of the group had her bag pinched so watch out.
Lyncroft - 24 Jun 2006 17:58
Large indistinct barn of a place, empties and full ashtrays all over the place. Seems to have a high turnover of punters just nipping in for a quick pint, use the toilet, or what have you. That said, there are plenty worse places around and the service and range of beers was better than in most places. Adequate if little more.
LondonWolf - 2 Jun 2006 14:29
OK I guess.
Food is pretty good though service was not up to scratch on day I was there.
Good mix of punters on the weekend too.

lolwood32 - 15 Mar 2006 17:43
I'm glad to see Im not the only one who remembers this place in its previous incarnation! In the days of the late eighties when a really good pint of draught Guiness was'nt easy to come by in London, the old cross did a great pint. It had a nice old style charm despite the touristy location and an interesting history. Hard to belive what is is now.

Although I would'nt disagree with most of the negative comments below, the range of bottled beers isn't bad and the downstairs area is quite comfortable.
BobbyV - 9 Mar 2006 18:46
It's an after-work pub, full of sectretaries and suits.

It does the job OK.
AshingdonMan - 13 Feb 2006 22:17
Horrible !! Keep well away - though its not as crap as the Moon on the Mall.

Plenty better establishments in the area.
FattusBlokus - 5 Feb 2006 20:38
Now that you mention it, smelfungus, I seem to remember going in here many years ago when I was doing a walk from a Ghost Walk book that I have. It was a small narrow pub, certainly nothing like the current incarnation. I should imagine that the ghosts have probably found somewhere better to haunt by now.

ps - I'm not deliberatley following you around but if you see a suspicious character wandering around a pub on his own making indiscreet notes, that'll probably be me!
RogerB - 17 Jan 2006 11:17
RogerB, you're so right. I remember when this was a skinny little pub, just comprising the area in front of you as you go in through the r-hand doors. It was dark, reputedly haunted and really very pleasant in an old, dingy way. This place is now a monstrosity. I know why they've done it, what with the big 'Spoons opposite an' all, but - no no no. No. If I'm in the area I'll use The Chandos on the other side of the square, or the newly 'furbed Old Shades where they've pulled off the trick of doing it up without wrecking it.
Smelfungus - 17 Jan 2006 10:25
I have been coming here on and off for a few years now and every time I visit, the place just gets worse. The beer (Adnams) was almost undrinkable on my last visit and my friend even moaned that the Strongbow tasted dodgy (this would suggest the pipes are in need of a good clean). The service is shocking. I was charged an extra £4.75 for a Waldorf Salad when all I asked for was 3 pints and a bottle of water! It then took management intervention and 10 minutes waiting at the bar just to sort it out. The pub itself was probably once a small typical West End pub similar to the Old Shades or Clarence just down the road but in recent years it has obviously undergone major refurbishment with extensions tacked on in a fake traditional style and even the basement has been opened up to optimise the crowds. The result is a rather disjointed, cavernous pub with a very plastic feel about it. Regarding the previous comments regarding tourists, I agree that 50 yards from Trafalgar Square you should expect a large proportion of tourists and personally I have no problem with this, in fact I am delighted they want to be part of our unique experience of pubbing, however, there is a big difference between the tourists who venture in off their own back and the “Optional Excursion To A Traditional London Pub” brigade. The main problem with the Silver Cross is that they reserve massive areas of the pub especially for the tour groups so it is not unusual to struggle finding a seat whilst half the pub is closed off. At some stage of the evening you can expect a 50 strong coach load to march through the pub, fill the reserved seats, eat their fish and chips, sample a ½ pint “beer” and then disappear for the “London at Night Tour” as per the itinery, t-shirt in hand. Given that there are several more pubs of much better quality in the area, I do not envisage stepping foot inside the Silver Cross again.
RogerB - 17 Jan 2006 10:00
It'd all right but not a pub of choice. Plenty of nice pictures on the walls. 5/10
mitomighty - 29 Nov 2005 16:13
There was a good choice of well-kept ales, and the service was friendly and quick, even on a packed Friday evening. However, the pub is a bit lacking in the atmosphere dept, probably because it is spread out over such a big area.
zel - 14 Nov 2005 16:16
Does the job when you want a beer after work.
gumpy - 30 Oct 2005 17:41
Decent pub, with decent food. Packed with us Civil Servants from 5-7 Mon-Fri. Other times it's fine though. However, there are better pubs on Whitehall.
Rusty_the_diplomat - 27 May 2005 12:48
well all i can say having eaten at Silver Cross Whitehall at least 4 times on different occasions is we have always been satisfied with he service , as for the "staff" all being foreign , well at least they have jobs and dont sponge off the government ! Also the pub has been described as "full of tourists" bloody hell its in London for Christs sake , i can say we will go back there because we liked it ! Ps a friend of ours came over from Brazil and we ate there ,, food was good,,service was fine,,atmosphere was as he described " very welcoming " say no more !
staffsoatcake - 8 May 2005 10:58
The exterior of the Silver Cross is extremely enticing – a rich mixture of classic panel windows and a virtual forest of hanging baskets. Indeed you almost have to double check to make sure youre still in the centre of noisy London and not in some sleepy village.

However, once you step through the door that temporary illusion disappears, as rather than finding a nice little boozer full of smelly farmers sipping super warm ales, you are in actual fact faced with a pretty standard touristy “bar” cluttered with, for the most part, the usual formulaic crap (cheap wooden floors, silly regale on the walls etc). And in case you haven’t snapped back into reality, the pricing policy is blatantly dictated by that unwritten law of the capital – the closer you are to a tourist monument, the higher the implications for your mortgage if you want to sip anything other than oxygen.

Therefore, first impressions of this pub are not brilliant, as disappointment and annoyance arent the greatest bedfellows. However, there are some redeeming features that can, given time, slightly save the Silver Cross. Firstly, despite the wallet damage, the ale and general booze selection is far better than most pubs of this type. And the high prices – on the positive side – also means that the clientele tends to be chav and tosser free, assuming youre the sort of person that excludes civil servants and tourists from both categories (although in truth no set of people really seems to dominate). Finally, and best of all, the menu is not just extensive, but also pretty damn good – though be warned, its unsurprisingly a bit on the expensive side.

Despite its defects I`m therefore going to plumb for a 6/10 mark – a fairly good pub for what it is, but not particularly outstanding.

anonymous - 5 May 2005 17:03
Huge place, full of tourists, bit of a last resort on the whole.
vinrouge - 8 Mar 2005 21:09
Bigger inside than it looks.
Staff handled our large group with little problem.
Drinks standard for the area. A nice pub actually, once the 'after fives' left.

flashcat - 14 Jan 2005 20:22
Service remains appalling too much of the time (although some individuals behind the bar do their best). This pub is only busy because they can rely on a combination of tourists and those Whitehall civil servants without the nous to have their promotion or leaving dos in a better venue.
langrabbie - 6 Jan 2005 19:29
Nice decor and some of the staff were friendly...though others were frankly rude.

Just a shame about the dire service on the food side(which could have been left on the side for the HOUR I was waiting for it) and the obsession with giving you excessive head on any pint they serve.
Rob - 22 Jul 2004 13:38
I'll give it 3 for the half decent bottled selection which the ever changing barstaff/manager cant spoil.

In theory some good ales on tap but effectively they are for show only as they are always badly kept. I dread to think how many tourist theyve sent home thinking that real ale = vinegar on the basis of a visit here. truly Orwellian marketing statements on the walls claiming the pub represents 'authenticity' and 'tradition'. How the owners got permission to destroy an architecturally unique small pub and turn it into a faux 'olde worlde taverne' beats me (laws of libel being what they are)
Paul - 1 Jun 2004 14:02
Great friendly staff, Australian.
Fantastic food and value for money
Im not easily plaesed but I will definately go back .
tony clarke - 27 Feb 2004 18:28
there was a nice south american staff, very friendly but not any more, unfortunately
jon - 27 Jan 2004 19:34
Horrible fake wood drinking empourium. Bar staff speak poor English, no atmosphere to speak off. Although it's the only pub in the UK to be legally able to run a Brothel, thanks to licence given by Charles the first which has never been revoked!!!! Which is nice!
Rob - 29 Sep 2003 15:15
Went there last night, it was quite nice, but the bar staff were a little slow to serve you and it was 'service with a snarl!
Kate - 1 Aug 2003 11:18
They dont have Beck's on tap any more, unfortunately.
Zas - 9 May 2003 18:09
They have Beck's on tap! :)
phil - 20 Feb 2003 15:25
Huge pub split over 2 floors with plenty of nooks and crannies to tuck yourself away in - if you can stand the forests of faux-wood. Quiz machine and gamblers, music and food. Not bad.
Pauly H - 14 Oct 2002 16:54

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