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Up'n'Under, Twickenham

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user reviews of the Up'n'Under, Twickenham

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

Re-opened as "Coyotes". Seedy cowboy style bar with "gals" dancing on the bar. Encourage you to buy last drink 3 minutes before closing and then at 5 past are telling you to get out and offer you a plastic glass to take your remaining drink outside. £4 a pint. Probably as bad as it sounds but amusing nonetheless
johnwarkstache - 9 Sep 2010 20:06
The "Up'n Under" is closed. It is no more! Alas, alack! :o(
TeeJay - 9 Jul 2010 00:07
Went in last night, great night. The new landlords are trying to get a band on every night. It would great for the twickenham area to have a music venue. The music was a bit unstructured, not sure if thats good or bad. Will give it my support as the other pubs where empty.
RoystonC - 1 Jul 2009 10:00
I feel really sorry for the staff in this pub because I wonder how long they`re going to have ajob for. I went in there early one Friday evening and asked for a glass of Cabernet. Not only did they not have Cabernet, they didn`t have any red wine at all - only rose and at the beginning of the weekend. The barman apologised but he was only trying to make up for the shortfall of the crap manager who was nowhere to be seen. This used to be a lively pub but on the plus side if you want a night out in Twickenham and it`s really busy with no spare seats in any of the pubs go to the Up and Under - you`ll have a good choice of somewhere to sit
267s - 15 Mar 2009 01:35
I think i may have to disagree with most of the below.
have been in a few times recently and now and again in the past as live locally. had a great time, although there arn't ales being put on daily theres a great atmosphere with the place, lost of new bar staff who are great to be served by. every place needs its eye candy.
(which is more to be said compared with the old lot)

a great place to stop off on your way home from work or a night out with mates...
all you complainers, give another go

you'll be pleasently srprised!
davie
daviedd - 9 Feb 2008 13:49
The pub no longer sells real ale, as they don't sell enough of it, and it was simply going off and being wasted.
I commend them for doing this, more pubs should do the same rather than sell sub-standard manky pints, but at least buy some bottles for beer drinkers to enjoy, as lager ain't an alternative!
Left, and went to the Clubhouse!
TW1 - 23 Nov 2007 14:25
Going in here is like walking into the bottom of the barrel.
Cleversaz - 18 Nov 2007 12:30
Completely agree with what has been said, what has happened to this place? It used to have a really friendly family atmosphere with nice regulars and lovely bar staff. Now... my god, dear me.
anonymous - 1 Aug 2007 15:11
Something needs to be done about that stupid looking white dog strolling around the pub as well.
Curious_George - 23 Jul 2007 11:41
Haven’t been to this place for ages now, used to really like it then it went completely down the crapper. I think it got taken over, as I noticed all of a sudden some bloke would be sitting by the bar everyday, chain smoking with some mangy dog running around the place (assuming the new owner), and all of the barmaids were suddenly about 12 years old with the social skills of a land mine

Last time I was there, ordered a Guinness. Got back to my table to and noticed a big red blob of gunk sitting on the head of my pint, took it back to the bar and the exchange went something like this:

Made eye contact with the 12 year old girl who pulled my pint, smiled and gestured that I needed her help, to which she sighed, put down her fag and plodded over:

12 year old: Yeah?
Me: Hi, I just got this Guinness off you and there’s a big red blob in it
12YO: Yeah, well it’s probably a bit of blackcurrant.
Me: Well, not being funny but I don’t want a pint of Guinness with something that you think ‘might’ be blackcurrant in it
12YO: Well what do you want me to do about it?
Me: I would like a fresh pint without a big red blob in it if you don’t mind

She then looked at me like she’d just caught me taking a dump on a relative’s grave, threw the manky pint down the sink, poured a new Guinness in one go (big mistake) before slamming it on the bar with a sarky ‘Is that clean enough for you now, SIR!!!!!’

If only she’d thrown herself down the sink along with the filthy Guinness

Could be totally different now, but not going back until they get some decent bar staff in. Used to be a great place……

anonymous - 16 Jul 2007 18:01
Was in the other night with friends thought would would go up and have somethimg to eat upstairs in the greek place. Well if that was Greek food I'm a Turk,over priced under cooked one word CRAP!!!!. people in toilets sorting like it's gone out of fashion what a joke blow it up!!!!!
anonymous - 30 Jun 2007 13:32
Got my pint of Pride, first one out of the pumps after a clean up, and got 50% cleaning fluid. Spooky atmosphere too.
anonymous - 6 Jun 2007 15:40
the landlord is a disgrace. be careful of the dangerous white alsation he keeps in there. it has gone for children and dogs the marble hill park and he lets it off the muzzle to attack. his comments? ive heard him tell people to f*** off. get out of twickenham, we dont need idiots like you running around. oh, the pub is full of chavs too so get down the barmy or the swan.
twixchap - 31 May 2007 15:30
Pleasantly surprised by this one. Started off in there on Saturday night, and the bar staff, although not too friendly with strangers did their job, which at the end of the day is what you want! Nice surroundings and plenty of rugby type blokes for the laydeez. Would recommend this place to start off your night.
urban_angel - 2 Apr 2007 08:55
If I am going in a pub I want served quickly and efficiently, not to make friends with the bar staff.

Go on a training course or something, then you might realise why this place is always emptier than all the other pubs nearby. A shame as this used to be a classic joint back in the day before the numerous refits.
TheGP - 23 Dec 2006 11:29
Bit rough around the edges but the friendly enough staff make up for what it lacks in design.
anonymous - 3 Nov 2006 01:02
Well I'm certainly not sorry that the bar staff make friends with the customers! That is why so many people class The Up as their favourite local, including me! Quoting cheers "you want to go where everyone knows your name", and this certainly applies here, proper family run place. And the food is brilliant, much better than anything i can conjure up myself or find in other Twickers pubs come to think of it!
spannerrrr - 12 Oct 2006 17:25
for all the losers who post sad/bad reviews if you took the time to stop and look,engage in conversation with the best bar team in twickenham you will eventually feel right at home.As regards to the prices of drinks and atmosphere are these the idiots who pay £10 to get a late drink in the Patch in plastic glasses. Nough said "UP" is the right description, meaning up above all others. Toby.
divdavs - 6 Oct 2006 18:51
not great....just tends to fill up with the staff and thier mates, if you are a normal customer off the street you may have to disturb them from thier chats on the sofas in order for them to serve you! and the young manager having a pint whilst working....is this normal???.......
philtaylor1979 - 24 Sep 2006 14:08
Popped into this pub with husband who wanted some food. The pub was terrible!! One barman who was struggling and had to be prompted to serve us. Supposed to be a karakoke (can't spell) evening but couldn't see it as the barman's friends had taken over a third of the pub. Asked for a Tuna baguette and got a Tuna sandwich with microwaved chips. Poor atmosphere and not surprislying was empty!
MrsGP - 4 Aug 2006 08:58
Sorry but last comment meant to be about Hook, Line. Got served a Vodka Red bull in here before game, in a plastic, and charged £4.90 for it. They taking the piss out of their customers who mostly seem too thick to notice.
anonymous - 21 Jun 2006 02:46
Watched the England v Sweden game here tonight. Excellent atmosphere, Beer served in glasses all night, not like next door, others. Shame we didn't win though.
anonymous - 21 Jun 2006 02:43
I like this place, don't think it's that 'chav' although does seem to attract younger drinkers of a Nickleson wearing persuasion.

Half price drinks on a Monday? Job Done!
Zod - 11 May 2006 16:17
oops I meant to say ASSERTION... Need to proofread more before posting. ...
drb - 26 Apr 2006 19:36
there has been QUITE a bit of commentary surrounding the assertation that old Up'n'Under is chavtastic, and I felt compelled to weigh in. Now then, in my experience I've observered a relatively limited amount of chavistic activity in this establishment. HOWEVER, I will say that I have some burberry at the Up'n'Under. Most days, it depends in part upon which area of the room you are in. A chav here, a chav there, now, I wouldn't call that chavtastic at all. And when they are not in groups, they tend not to engage in nearly as much chaving activity. I hope that I have helped to set the record straight.

Yours,
Chad (with a f**kin D, ok? NOT CHAV dammit... i'm getting really tired of hearing that... )
drb - 26 Apr 2006 19:35
I really like this place. It has a nice, warm atmosphere and I don't agree that it's full of chavs. I had a really nice evening last time I went and although I don't go out in Twickenham reguarly, I will most certainly pop in again soon. :-)
XXXXX - 24 Apr 2006 20:10
Everyone I know LOVES this place. Monday nights are fantastic- everything half price and a great atmosphere for a monday, let the weekend continue! As for being chavtastic, I dont really agree, and if it is... so what! Dont be such a Twickenham snob, learn to love your neighbours!!!
spannerrrr - 30 Mar 2006 11:39
It IS chavtastic, look around you. How can you say it isn't?! Were you in the same place? Maybe we have a different idea of what chav is??
Cleversaz - 24 Mar 2006 15:52
It's a great place. Cheap drinks, good company. What the blinkin flip is this saz on about !! NOT CHAVTASTIC.The food is excellent.
anonymous - 21 Mar 2006 13:25
Are Phil Manu and Davinia still running this pub?
anonymous - 7 Mar 2006 11:03
Finally got round to trying the food in here for the first time since I've lived here. It was very good. Would've enjoyed it a whole lot more if we hadn't been deafened by the horrid football noises emanating loudly from both TVs. Still, it is and does market itself as a sports bar so I can't really complain. Just that no-one was really watching it and there were quite a few people in here.

Oh and it's totally chavtastic, which is a shame cos it used to be comparitively nice. Came in here a couple of Saturdays ago and left pretty promptly, before finishing the drinks we'd just bought, entirely thanks to scary chav clientele (suerely hailed from Feltham?!) who ensured your gaze was always fixed firmly on either your pint or your mates due to creating the impression that it was all about to kick off at any given moment if you dared to catch their eye. Certainly not what it used to be. Chav central on a Monday night too, pop in for a quiet drink and a bite to eat and the gene is rife. May have had something to do with their Monday night specials - 'All drinks half price' - no worries at this time of week if you're on the dole.

That said, on the basis of the bar food, I would return to try the Greek restaurant upstairs, even tho it's a tad pricey. I want to like this place but its punters are, sadly, a serious deterrent.
Cleversaz - 6 Mar 2006 22:27
this friday , the VIP's...absolutly fantastic ,cant fault them ..the friday following we have Grace ,brilliant male/female band great individual style ....and last but not least we have Rory mcmanus on the 18th november ...you really are missing out if you dont pop in over the coming weekends ..even if you havnt rated it before ....
princess_69 - 1 Nov 2005 16:26
Lived here for years and likied this place when it was Hogshead. Looked a bit strange when they bought lots of old carpets and candles and turned it into a Gothic Dungeon some time ago (while still called Up and Under'...? but it was still Ok maltho not a local of mine really.

Last week I got caught in the rain so went in and looked for a pint of bitter. None. No bitter any more. I decided to run for it to the Clubhouse.

This pub just never seems to know what it wants to be. It has a rugby name but inside has no connection to that game. Strange one. I'll try it again next year. If it rains when I'm passing.
dave_mac - 20 Sep 2005 03:23
im a little upset to come across this site actually to say the least !!!! i have been serving and socialising in the up n under for near on 2 years and not once have i ever heard a single bad comment pass over from customer to staff. admittedly we have our ups and downs but i dont know of any staff there including myself that dont do their very best to give you great friendly service....the food is homemade e and excellent and the bar staff are always enjoying themselves and having fun with the customers. As for sitting the wrong side of the bar and looking vacant, we all have bad days !!!!!!!!
princess_69 - 15 Aug 2005 18:34
I am new to the Twickenham area and popped into this pub while walking around on a Sunday with my in laws. We liked the general atmosphere although it was very quiet (a Saturday afternoon). We ordered two roasts, a burger and some pasta.... And then we waited 45 minutes for our meals. There was no one in the restaurant apart from a group of 20-somethings drinking and having a laugh and two women who came in after us and received their meals before us. I thought the food was really nice but I perish to think how long I might have to wait when they actually have customers.
pisceschef18 - 22 Jun 2005 10:29
I like this pub. Has it's best incarnation since the Hogshead days. Service in my experience was friendly. The sofas were very comfortable and they have an excellent wurlitzer jukebox.
Was deadly empty though for a Saturday, so I fear another refit may be not long coming..
TheGP - 11 Apr 2005 09:20
I am inclined to believe that "anonymous" and "Divdavs" are the same person, most probably the bar manager/landlord. Either way it is besides the point. The Up 'n' Under is an OK pub, it wasn't a bad Hogshead when it first opened, but has been through some shockingly bad refits in its time.

The service is never great and the beer somewhat variable in quality, but it isn't the worst pub in Twickenham by a long way.
mike2004 - 5 Apr 2005 16:10
Hi anonymous, I said all the beers were off. Not sure if you know what beer is - it's that dark stuff that you tend to see blokes drinking in big glasses in pubs that sell the stuff. Dear me, what a sad life you must lead to rate this place as good, this bulk standard plastic pub with young staff (kinda reminds you of a macdonalds doesn't it?). By the way, I can see what you mean when when you say all the staff are 'beautiful' - they certainly are firm and tight, and for a man of my age (30s) - incredibly young looking. The way they lounge around on the wrong side of the bar even when its busy reminds me of some of the teenagers I know, not to mention the vacant look and the general sense of complete innocence and ignorance - and the bad lying. I'm glad you like the food, the portions are certainly big (they must have a massive microwave in the kitchen!). It must be just a coincidence that every time I've been dragged along there by my colleagues (two of us rebelled today as it happens) the food has been mediocre and the service awful. Incidentally, my boss had her xmas meal in there. Bill came to about £140. When she queried it it came to £89.00. Yah - great place. Keep taking the tablets.
sergeant_howie - 28 Feb 2005 19:46
are you seriously telling me that you went into this pub and the stella, heineken, xxxx, fosters, london pride, caledonian, guinness, and scrumpy jack were all off at the same time? I hope that you know that slanderous comments are illegal. yes i do remember Kieth and he was a good manager but I happen to know the landlady now and what a wonderful woman she is. she makes a point of knowing everybody and I've heard her refer to them by name which is incredibly welcoming! as i said before i eat there all the time and have never had a bad meal in fact they have never been short of delcious and the other day a party of us went upsatirs to the Greek restaurant and it was divine! the food was exquisite and the service is always great. behind the bar the staff are lovely and nothing short of beautiful i hasten to add always service with a smile! it's funny you said that everyone said the service was terrible, i've read the recent messages and there's nothing bad there, in fact the one you must be referring to was not short of 8 months ago! sounds to me like youre just a bitter old man who needs to wear a scarf!
anonymous - 28 Feb 2005 12:18
First up - some corrections to your mistakes: I didn't all the beers were off - they still had Tetleys on - which is pretty terrible - as I am sure you would know, you being seasoned pub-goers and all. I've been going to this pub, for good or for ill, since it first opened (I work at the council too by the way). It nosedived after the refurbishment and never recovered. Do you remember Alan and Keith - the original guys who used to run it? They were brilliant. They were actually good bar managers. They would have thought it odd (don't you?) to keep the door to the fire exit open every night (during winter) so it is freezing cold (what did you say? - "a little bit cold?" In February!). I understand that you may have had some decent meals in there. There have been a few patches when the food has been genuinely good, but I agree with all the other people who have commented on the truly terrible service. They are spot on. I suggest you try going to another (more decent) pub for a change - just to see what it's like. You might be suprised.
sergeant_howie - 27 Feb 2005 17:26
i have to say that i totally agree with the last comment that 'anonymous' has given. i am not local to twickenham but have been there for corporate lunches for the last 2 rugby days and have already booked for the next! the food was delicious, there was a slight problem with the timing but understandable as there looked like a 100 people wanting 3 course meals at the same time. the staff were so lovely and friendly that we even ended up taking one to the match!!! downstairs after the game was great and the atmosphere extremely satisfying. will be going back every rugby day from now on i recommend to book early though it is always packed. can't really say anything bad!
divdavs - 26 Feb 2005 16:17
i am wondering whether this person has been into the right pub? i work across the road in the council and have strated going there with ALL my colleages for lunch. the food is incredible but way too much food all at good prices though! admittedly it is a bit cold but the atmosphere is great, they have started doing live music on the weekends and they have put brilliant & comfortable sofas in and enough for everyone to get one. i'm in there now all the time and agree occassionally the real ales have a problem but to say ALL the beers were off is ludicrous, i've always had a pint & the ladies always get a good cocktail. the only thing 'bizarre' about the comments is the one that that sergeant has given.
anonymous - 26 Feb 2005 16:11
I had to re-register after a few months absence to deal with this. This is one of the worst pubs in the town. Went in there Friday before last. All the beers were off apart from Tetley's. Staff were useless and unfriendly. One girl behind the bar even when it got quite busy. After an hour all the guiness mysteriously 'went off' - although it mysteriously came back on at about 8. The fire exit door was propped open so it was freezing in there - it's been every time I have had the misfortune of being in there this winter. Food is dreadful. All fairly typical of this dreadful place. *Constantly* bad over the last few months - you can hardly imagine how anyone would like it in there - so I can't really understand where all these mysterious positive reviews are coming from. Bizarre.
sergeant_howie - 24 Feb 2005 22:54
I don't think this pub was a Firkin that I know of - However it was a Hogshead, then they did a refit, then another until finally turning it into it's current state.
Not bad, but nothing different to much of Twickers pubs..
TheGP - 18 Feb 2005 13:35
Didn't this used to be a Firkin? Never eaten here but have heard excellent reports. Great cocktails, does a lovely Bloody Mary and always easy to get served. Fab chair in the shape of a giant hand in the ladies. Definitely recommended.
Cleversaz - 11 Feb 2005 13:36
such a good atmosphere on a friday night. really yummy cocktails on 241 offer and the band that were playing were brilliant.
anonymous - 17 Jan 2005 16:23
I must say that this pub has changed remarkably. spent New Years Eve there as my plans had fallen and was very pleasantly surprised. it was relaxed and friendly with all the customers and staff enjoying bringing in the new year together and dancing the night away together. thought i'd pop back to see if it was like this all the time and wasn't dissappointed. decided to have dinner as heard there was new and improved menu and new chef. food was obviously home made and delcious at a reasonable price. staff are fantastically friendly and would recommend this pub to any likes!
anonymous - 12 Jan 2005 21:13
I have changed my mind - but having gone in again recently it had improved no-end, certainly on a par with some of the competition..
TheGP - 1 Nov 2004 16:59
This place used to be an Alehouse, many years ago, and was a great pub, serving a great selection of Ales and Ciders.

However, it went first through a pointless refit, and then a complete namechange which obliterated any remnants of the old pub. Hence I would avoid. Only good in comparison to the dive that is next door being the Hook Line.
TheGP - 9 Aug 2004 16:06
This pub used to be great with Scouser landlord and lady. Since it has changed hands it has plummeted downhill. The staff are rude and surly and don't give a damn about the customers. I complained about a cold coffee and the manager brought the replacement. He slopped it down on the table which was just rude. I guess he is who the staff take their example from. I won't be going there anytime soon.
Emma - 29 Jul 2004 16:41
Started off as a good pub last year when it opened. Has gone downhill a bit since and seems to have a remarkably high employee turnover. But all that said, it's still a good pub, nice big screen and good food. Bring back 'open the box' !
Jon - 5 Apr 2004 17:17
Popped in for a couple of beers last night. Highly addictive (and costly!) quiz machine. Always seems to have enough punters to keep a lively enough atmosphere (even on a sunday).Not bad for an end of weekend chill out.
randomringo - 15 Mar 2004 14:14
yes, the food is good. But the service is disgraceful. I went there not so long ago and refused to pay completly because my waitress was so rude. On principal i will never step foot in this place again.
anonymous - 12 Feb 2004 17:10
Went there Sunday evening for a meal - as nothing else was open - limited menu on Sunday evening, but huge portion - best Sunday roast in a long time - YUM
Karen - 25 Nov 2003 16:42
The food is great, but they do not open early for games in the 2003 RWC, real pity that they cannot get a longer licence and make a bigger event of itr. Also the person on the phone was quite rude to tha fact that they will not be open! Customers first!
Jason - 31 Oct 2003 12:08
The food here is fantastic - huge portions, very reasonably priced - I suggest the the burger with their tomato/red onion chutney thing! They have a special theme each night - thursdays is 'open the box' - brilliant!
the duchess - 6 Oct 2003 17:15

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