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Dial Arch, Woolwich

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user reviews of Dial Arch, Woolwich

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

Popped in for a meal on Saturday afternoon. Very busy, but the staff were excellent and although busy, were courteous , friendly and efficient. My wife has to have gluten and dairy free meals, and the manager came over and explained what was available, and she had a burger with gluten free buns, and fries. All were excellent. My self and my daughter had Billingsgate Pie (fish pie) which was hot and tasty, and we did n`t have to wait very long for our order to arrive. I had a pint of Youngs bitter, which was very good.
anarchobeer - 23 Jul 2017 11:32
This is a busy Youngs pub at Woolwich Arsenal. It has a nice location overlooking a grassy area. Many people were taking advantage of the afternoon sunshine with alfresco drinking and dining. The interior was very spacious and nicely furnished too. TVs were showing live French Open tennis. But unfortunately the positives end there. I arrived at the bar to find an orderly queue. I also find this practice quite amusing and wanted to go straight to the bar. But I also hate queue jumpers! So I joined the back as any polite British person would. However after a few minutes, one member of staff asked people to come to the bar if they wanted serving. Cue chaos, with the solitary barman left having no clue who was next to be served. The woman in front of me ordered a banquet and bottles of wine that all had to be placed in buckets after they had been filled with ice and topped up with cold water. This was a very tedious process for a drinker waiting to be served. I persevered and when it was my turn, the barman turned to somebody who had been behind me in the queue. Luckily that person said I was next - always nice to see others with manners. So I ordered from a selection of 7 ales. Hop Stuff Fusilier was my choice. The barman tried to pour it. But alas it had run out. Ok, I'll have a Hogsback TEA instead. But wait, that's gone too. Two down 5 to go. Luckily my third choice - Young's Waggle Dance was actually on. The other 4 on were Youngs Bitter & Special, Sharps Doom Bar & Adnams Lighthouse. But whether they were actually available is another matter. The process of trying each ale to no avail cost the barman even more time. If the pumpclip had have been turned round, he would not need to have bothered. Quite a queue had built up at the bar, with more meal orders ready to be placed. Other staff seemed to walk backwards and forwards trying to sort out problems with food ordered. An altogether frustrating experience in a very poorly managed establishment. My advice would be to avoid, until they have got their act sorted.
blue_scrumpy - 12 Jun 2017 20:38
Went in here for a meal last night and was very disappointed as I have eaten in here many times before. Service was slow and the menu was limited in choice. Staff were pleasant enough but a bit on the scruffy side. It took them ages to clear the table On the bright side the food and beer were good. They may have to improve as there are other places to eat and drink in the area.
paulbeckett - 28 May 2016 08:44
Busy Sunday afternoon, with Ireland v Italy rugby world cup going on. Lots of people with Ireland scarves, including a Cockney/Irish family celebrating a family birthday, which made for a good atmosphere. The building is lovely both inside and out. Youngs pub so, I had a pint of Special, which was excellent. To eat: a WIld Boar burger with pulled pork, salad and hand cut chips. Not bad for £12, a Beef Roast was £16, a pint £3.64, so London prices, but not jaw dropping. Food was good, service excellent, everyone enjoyed themselves, toilets clean and modern, will visit again, which is handy as my daughter has just moved in nearby !!
anarchobeer - 8 Oct 2015 18:32
seems a bit hit and miss here, was in Friday night for fish & chips after a decent meal the week before and unfortunately this time it was rubbish, the place was very busy and the beer and atmosphere where good, but at the prices they charge you expect better, seems like they take there customers for granted as the food really was appalling, and at £11 for fish & chips it's not cheep
vinnnie - 8 Dec 2014 10:21
This is a large Young's pub in the old Royal Arsenal.

A superb building externally and internally, very historic and has a cool warehouse feel to it..

Music playing softly in the background.

8 pumps offering 6 different ales. 3x Young's, Bombardier, Charles Wells DNA and Directors. My pint of DNA was perfect but rather pricey @ £3.94 a pint.

Decent pub though and definitely a worthy addition to Woolwich

lezford - 12 Sep 2013 13:22
visited the place last Wednesday, took my mrs out for her birthday, live local but never knew the building was even there till a week before, booked a table but restaurant was empty so never told the server i booked, table was nice enough, but the food was over priced muck, my girl friend had the sticky ribs, STICKY RIBS?, no sauce on the ribs and they was £16.00, i had lamb cutlets, which came with rock hard mash and nothing else, the food was poor but that wasn't what really upset me, the pub is a youngs pub and therefore i thought they catered for the real ale drinker??????????????? i asked for a 1 and 1( light and biter) to the response from the young lady that served me whats light ale????????, wont be going back x
matty_larger_drinker_1 - 7 Jun 2013 22:47
best pub in Woolwich probably isn't much of an accolade given the competition, it's the only pub in Woolwich you could take someone you wanted a second date with
vinnnie - 18 Oct 2012 11:25
Went in here the other day and enjoyed my visit. Good choice of beer (as usual) and the food (lunch) was great. The service was fast and friendly. Its always worth making the effort to get here. Like busker999 says its the best pub in Woolwich and I have yet to have a bad experience in there.
paulbeckett - 30 Jun 2012 13:22
Suprised by some reviews. I've always found staff to be well mannered and willing. Ale is good. Food excellent. Theyve made a good job of using the building and some of its items. I think this is best pub in Woolwich that I've visited.
busker999 - 6 Jun 2012 21:08
A nice pub that never seems to live up to its potential. The manager is as miserable as sin and clearly detests his job. If the pub is quiet, things are generally ok but at peak times it falls apart. It seems drastically understaffed and while The vast majority of the staff are hard working, they are clearly let down by a few.

New management would be welcome.
Dwbb44 - 31 May 2012 23:47
Walked in on a Friday night to find a very busy pub, not very many seats left but seemed a good atmosphere to go along with the beautifull surroundings, who would of thought you were still in Woolwich!!
They had a wide selection of both lagers and ales which was good to see and a very good wine list! The persons behind the jump were very helpfull and seemed to know what they were doing(which is nice)
waitresses running around bringing out food which looked good so will be going back soon to try some!! pleasant experience!!
pedro9283 - 10 May 2012 12:19
Just had another very pleasant evening out at The Dial Arch. Although we live in Erith, we would now consider this pub our local and worth travelling a few stations to by train!!! Friendly staff, very good quality food (we ate in the restaurant this time) and a good selection of ales, lagers and wines. I'm surprised it doesn't have a higher rating. We are planning to move out of the area soon and will genuinely miss this place. Give it a go - you won't be disappointed.
djfunnyboi79 - 19 Feb 2012 11:21
On a recent visit to this pub when visiting friends at the arsenal I can only assume that the manager was having a bad day
When i complained that the Youngs was cloudy he got rather upset to the point of being rude and refused to change it we had no other choice but to leave
If this is the training that Youngs provide in cellar management and customer service nowadays John Young would turn in his grave
I hope I have a better experience if and when I return
paulboy - 3 Jan 2012 15:10
I use this pub regularly,it's the only one in Woolwich I would,the young ladies that wait on tables and work behind the jump are 1st class and are run ragged but are still cheery and will pass the time of day.Youngs give the impression they are trying to run a classy establishment(for Woolwich)on a shoe string.The pub is worth a visit though
stroller22 - 7 Nov 2011 11:39
This is a great pub. Fantastic location, stunning architecture and interior. Beautifully transformed building with much acknowledgement of its notable history.
The pub comprises a number of rooms varying hugely in size and style so there is something to suit every mood. From little snooks to an airy bistro-style room and comfortable restaurant, all are very tasteful.
There is a range of menus from bar snacks to bar meals and a full restaurant menu and to the extent I have tried it, the food is excellent. A good range of dishes, beautifully cooked and presented and at fairly resonable prices.
Nice selection of wines and excellent range of hand pulled real ales and premium lagers.
Finally, the staff are excellent. We experienced a minor disappointment with a male member of staff during one visit, but all the other are fantastic - genuinely courteous, friendly and attentive. Even in such wonderful surroundings, they are the pub's greatest asset.
UKRichard - 16 Oct 2011 10:40
Very nice pub, good quality food and most of the time very friendly staff.

Just some negatives - there are no facilities outside to park your bike. Was disappointed recently when out for a cycle as there was nowhere to safely park my bike and therefore I couldn't pop in for a drink.

Also, at times I have found the place a bit nippy.

These are tiny negatives though. All in all, it's the best pub in Woolwich and probably one of the nicest in outer South East London.
djfunnyboi79 - 9 Oct 2011 15:53
This place has the wow factor especially for Woolwich. The bar is stunning and a great place to hang out, inside and out. Drinks are a bit pricey for Woolwich but I imagine that's for a reason.

Their Sunday roasts are excellent with a sharing roast chicken platter one of the best I've ever had, very tasty. But unfortunately the service is always a bit hit and miss and you more often than not end up coming away in a bad mood. Speaking to friends they have had similar experiences. 1.5 hours for a main course? 45 mins for a small cheese board? Not really very good. If they could get the service in the restaurant sorted then this place would be even better.
southlondonlalala - 22 Jul 2011 14:46
new addition to the woowich pub scene, very trendy Youngs pub in the old arsenal complex away from the town centre, spacious interior in one of the old historic buildings,plenty of outside seating, good selection of ales and food, and a welcome alternative to the usual woolwich venues
vinnnie - 21 Jul 2011 09:58

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